Communication Quiz: Phone Conversation Expressions and Phrases

Phone Conversation Expressions and Phrases

Speaking on the phone requires using fixed expressions, especially in professional settings. Unlike face-to-face communication, phone conversations rely solely on voice, so it’s important to be clear, polite, and structured. Using the right phrases helps avoid misunderstandings and makes your English sound more natural and confident.

In this post, you’ll find a quick telephone conversation quiz and a list of useful expressions to help you improve your English conversation by phone and sound more professional during any English phone talk.

Practice Makes Perfect!

Want to sound more natural and confident on the phone in English? Try this quick quiz to test your knowledge of common phone conversation expressions.

Before you begin, you might want to read our full lesson on phone conversations to review some useful phrases! A recap of the main expressions is offered at the end of the exercise.

Phone Conversation Quiz

  1. Which question the person answering the phone may ask you when you call a company?
  2. What does "hang on" mean in a phone conversation?
  3. Please ... and I'll put you through.
  4. What is the expression used to connect two people on the telephone?
  5. Hang on for...
  6. Just a second. I... if he is in!
  7. Please hold and I'll ... you through
  8. Who ... I say is calling?
  9. You've ... the Finance Department.
  10. ... I speak to Mrs O'Neil?

Common Phrases for English Phone Talk

Phone Conversation Expressions Quiz
Phone Conversation Expression Exercise

Before/after doing the telephone conversation quiz, take a moment to review these useful expressions. They’ll help you improve your English conversation by phone and sound more confident during any English phone talk:

  • Hello, this is [Your Name] speaking.
  • May I speak to [Name], please?
  • Who’s calling, please?
  • Just a moment, please.
  • I’ll put you through.
  • Hang on a second.
  • I’m sorry, [Name] is not available at the moment.
  • Can I take a message?
  • I’ll get back to you shortly.
  • Thank you for calling. Goodbye!

These expressions are commonly used in everyday phone conversations, both formal and informal. Practice them to make your English phone talk sound smooth and natural.

What’s Next?

How did you do?

Check your answers and don’t forget to review any tricky expressions in our phone conversation lesson!

👉 Want more practice? Try our communication exercises, explore our Speaking Practice category.

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